2jbe Privacy Policy

1. Introduction

2jbe ("we", "us", "the Platform") operates an online gaming and sports betting platform accessible at 2jbe.pro, including the 2jbe Android app. This Privacy Policy explains what personal data we collect from players and visitors, the purposes for which that data is used, how it is stored and protected, and the rights you have in relation to your own information.

We understand that privacy is a real concern for Pakistani players using online platforms. Sharing your name, CNIC details, and payment information requires trust, and we take that seriously. This policy is written to be clear and direct — not buried in legal language — because we think you deserve to know exactly what happens with your data.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming page, which together form the full framework governing your use of 2jbe.

2. Data We Collect

The categories of personal data we collect depend on how you interact with the platform. Below is a clear breakdown:

2.1 Registration Data

When you create a 2jbe account, we collect the information you provide, which typically includes:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Residential address
• Username and password (password stored in encrypted form)

2.2 Verification (KYC) Data

To comply with anti-fraud and anti-money laundering obligations, we may request identity verification documents, which can include:

• Copy of CNIC (Computerised National Identity Card) or passport
• Proof of address documentation
• Proof of payment method ownership

2.3 Financial & Transaction Data

Records of all deposits, withdrawals, bonuses credited, bets placed, and game activity on the platform. Payment method identifiers (e.g. JazzCash mobile number, bank account details) used for deposits and withdrawals in PKR.

2.4 Technical & Device Data

IP address, browser type, device type and operating system, session duration, pages visited, and referring URLs. This data is collected automatically when you access the platform.

2.5 Communications Data

Records of your communications with the 2jbe support team, including live chat transcripts and email correspondence.

3. How We Collect Your Data

Your data is collected through the following channels:

• Direct input: Information you provide when registering, completing verification, making deposits or withdrawals, or contacting support.
• Automated collection: Technical data collected automatically as you browse and use the platform, including via cookies and server logs.
• Payment processors: Transaction confirmation data received from payment providers such as JazzCash, Easypaisa, and Raast when you initiate a deposit or withdrawal.
• Game providers: Aggregated session and wagering data from third-party game providers whose content is available on the platform.
• Fraud detection systems: Automated signals generated by our security and fraud monitoring tools as part of account protection.

4. How We Use Your Data

We use the data we collect for the following specific purposes, and no others:

We do not use your personal data to build advertising profiles, and we do not share it with advertising networks or data brokers. Promotional communications from 2jbe — such as information about new games, bonuses, or Cricket and PSL betting offers — are sent only to players who have opted in to receive them. You can opt out at any time by contacting support or adjusting your account notification preferences.

5. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the purpose:

• Contract performance: Processing necessary to operate your account and deliver the services you have registered for, including managing your PKR balance, processing bets, and handling withdrawals.
• Legal obligation: Processing required to fulfil anti-money laundering, fraud prevention, and identity verification obligations.
• Legitimate interests: Processing for fraud detection, platform security, abuse prevention, and general platform improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit consent. You may withdraw consent at any time.

6. Sharing Your Data

2jbe does not sell your personal data. We may share your data with a limited set of third parties only where necessary for the operation of the platform:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners, and card processors receive the payment information necessary to process your PKR transactions.
• Game providers: Third-party software providers receive only the technical session data required to deliver their games to you.
• KYC and identity verification services: Specialist verification providers may receive copies of identity documents for age and identity verification purposes.
• Fraud prevention services: Aggregated signals may be shared with industry fraud prevention databases to protect the platform and all players.
• Legal authorities: We may disclose data where required by law or in response to a valid legal process, such as a court order or official investigation.

All third parties with whom we share data are required to handle it securely and to use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own unrelated marketing purposes.

7. Payment Data & PKR Transactions

All financial transactions on 2jbe are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, debit/credit card, or any other supported mobile wallet, the relevant payment details are shared directly with the payment processor to complete the transaction.

2jbe retains records of all transactions — including amounts, dates, payment methods, and transaction identifiers — for fraud prevention, dispute resolution, and account management purposes. Full card numbers and mobile wallet PINs are never stored on the 2jbe platform.

You may only use payment methods registered in your own name. Attempting to use a payment method belonging to another person will result in the transaction being declined and may trigger an account review. This is in place to protect both you and the integrity of the platform.

8. Cookies & Tracking Technologies

2jbe uses cookies and similar technologies to provide a functional and personalised experience on the platform. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. The platform cannot operate correctly without these.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and notification settings.
• Analytics cookies: Collect anonymised data about how the platform is used — which pages are visited most, where users encounter issues — to help us improve the platform experience.
• Security cookies: Used by fraud detection systems to identify suspicious patterns and protect your account.

We do not use third-party advertising cookies or tracking pixels that serve ads based on your behaviour across other websites. You can manage cookie preferences through your browser settings, although disabling essential cookies may affect the functionality of the platform.

9. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our operational and legal obligations. Specific retention periods are guided by the following principles:

• Account data is retained for the duration of your active account and for up to five years after account closure, to meet anti-money laundering record-keeping requirements.
• Transaction records including deposit and withdrawal history are retained for a minimum of five years from the date of the transaction.
• KYC verification documents are retained for as long as required by applicable anti-fraud and financial compliance obligations.
• Support communications are retained for up to two years from the date of the last interaction.
• Technical and device log data is typically retained for up to twelve months and then deleted or fully anonymised.

When data is no longer required for any of the above purposes, it is securely deleted or irreversibly anonymised. You may request early deletion of your data by contacting support, subject to our legal retention obligations which may require us to retain certain records regardless.

10. Your Privacy Rights

As a 2jbe player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a clear description of your request:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
• Right to restriction: Ask us to limit how we process your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: Request a structured copy of your personal data in a commonly used format.
• Right to object: Object to processing based on our legitimate interests, including direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing), withdraw that consent at any time without affecting prior processing.

We will respond to all data rights requests within a reasonable period. In some cases, we may need to verify your identity before processing a request to protect against unauthorised access to another person's data.

11. How We Protect Your Data

The security of your personal and financial information is a genuine priority for 2jbe. We employ the following technical and organisational measures to protect your data:

• All data in transit between your device and our servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using industry-standard one-way cryptographic hashing — they are not stored in readable form.
• Access to personal data within the 2jbe organisation is restricted to staff who genuinely need it to perform their role, and is governed by strict internal access controls.
• Our servers and infrastructure are protected by firewalls, intrusion detection systems, and continuous security monitoring.
• We conduct regular internal reviews of our data handling practices and security posture.
• Payment transactions are handled through PCI-DSS compliant processors — full card numbers are never stored on 2jbe servers.

While we take all reasonable precautions, no online platform can guarantee absolute security against all possible threats. If you suspect your account has been accessed without your authorisation, please contact support immediately and change your password without delay. Enabling strong, unique passwords and keeping your login credentials private significantly reduces your personal risk.

12. Minors & Under-18 Users

2jbe is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires confirmation that the applicant is aged 18 or above, and age verification checks are applied as part of the KYC process.

If we discover or are notified that a registered account belongs to a person under 18, the account will be suspended immediately. All balances associated with the account, including any winnings, will be voided. Any personal data collected in relation to the underage account will be deleted as soon as is practicable following account closure.

If you are a parent or guardian and believe your child may have accessed 2jbe, please contact our support team immediately. We take underage access seriously and will act swiftly on all such reports.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable obligations. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — we will notify registered players by email and/or via an on-screen notice when you next log in to your 2jbe account. We recommend checking this page periodically to stay informed.

Your continued use of the 2jbe platform after any changes to this Privacy Policy take effect will be taken as your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact support to request account closure and withdrawal of any available balance.

14. Contact & Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 2jbe handles your personal data, please get in touch with us through any of the following channels:

• Live chat — available directly through the 2jbe platform interface, available around the clock
• Email — [email protected] (please allow up to 24 hours for a response to data-related queries)
• FAQ — visit our FAQ page for quick answers to common privacy and account questions

When submitting a data access, correction, or deletion request, please include your registered email address and a clear description of your request to help us process it efficiently. We may need to verify your identity before acting on certain requests.